Most of what we’re called in for comes down to who decides.
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“Something isn’t working, and we can’t tell why.”
Who it’s for: agencies and organizations with a program, benefit, or board that isn’t landing with the people it’s meant for.
You walk away with: a written read on where decisions sit today, what people told us, and a scoped next phase.
Typical length: [6–16 weeks]
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“Our board listens, but it doesn’t decide anything.”
Who it’s for: councils, advisory boards, and oversight bodies ready to give the people they serve a real say.
You walk away with: options sized to your appetite, from shifting authority over a couple of decisions to a full restructure of seats and rules.
Typical length: [scoped per engagement]
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“We want community partners, but who should hold the table?”
Who it’s for: cities, funders, and institutions starting a community process who want the right trusted partner at the center.
You walk away with: a mapped field of community organizations and a recommended convener, with the reasoning.
Typical length: [4–8 weeks]
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“We keep surveying people after the decision’s made.”
Who it’s for: teams who want to learn from the people closest to an issue before the plan is set.
You walk away with: interviews and field research led with community members, paid for their time, and findings you can cite.
Typical length: [scoped per engagement]
How an engagement goes
1. Listen. We talk with your team and the people your work touches, and get honest about what’s been tried.
2. Map. We trace who defines the problem, who checks the answer, and who acts, and show you where those overlap.
3. Build. Together we design the change, whether that’s seats, rules, or a pilot, and set it up to run without us.